Shipping policy
INFORMATION
Orders placed on incanto.it are prepared and shipped from Italy via couriers selected, Between which DHL, GLS, FedEx or others partner logistics, in base to the destination country, the available service and the best operational solution for delivery.
The shipments they come carried out in the villages available in the list to the at checkout. Any temporary restrictions to specific destinations may be due to customs, operational, logistical restrictions, or decisions of partner couriers.
Preparation of the orders
Orders are processed Monday through Friday, excluding Saturdays, Sundays and bank holidays. holidays.
Orders are generally processed within 1–2 business days of order confirmation and payment. During sales, promotions, holidays, collection launches, or peak demand, processing times may vary slightly.
The orders carried out from the Friday at the Sunday or in a day festive they will be processed starting from the next working day.
Order shipment is subject to item availability and payment verification.
He confirms Of shipping And tracking
When the order he comes entrusted to the courier, The customer will receive a e-mail shipping confirmation containing the link or tracking number.
The tracking could be to activate within 24–48 hours working hours from the reception of the communication, based on the courier's update times.
A time shipped the order, The customer will be able to follow the advancement from the delivery directly through The link Of tracking provided.
Times indicative of delivery
THE times Of delivery they run from the moment in which the order he comes entrusted to the courier, not from the date the order was placed.
The time indicative sin:
Italy
Delivery is generally expected within 2–3 business days after tracking is activated.
Union European
Delivery is generally expected within 3–5 business days after tracking is activated.
Paesi extra UE e resto del mondo
Delivery is generally expected within 5–10 business days, except for additional time due to customs checks, import procedures, or local courier handling.
The times indicated are estimates and may vary for reasons not directly dependent on INCANTO, such as customs checks, courier delays, strikes, conditions meteorological, holiday local, address incomplete, absence of the recipient, high volume of shipments or other exceptional circumstances.
In any case, for consumers the law provides for delivery without unjustified delay And, except different agreement, within 30 days from the conclusion of the contract.
Costs Of shipping
THE costs Of shipping they come calculated And show yourself to the checkout Before from the he confirms of the order.
The conditions currently expected I am:
Italy
Shipping: €5.00
Shipping free For orders superiors to €100.00
Villages of the Union European
Shipping: €20.00 for orders up to €100.00
Shipping: €10.00 for orders from €100.00 to €300.00
Free shipping on orders over €300.00
Paesi extra UE e resto del mondo
Shipping: €30.00
Shipping free For orders superiors to €300.00
Free shipping thresholds apply to the value of products purchased after any discounts, coupons or promotions, unless otherwise stated at checkout. checkout.
Any special shipping costs, surcharges for certain geographical areas or temporary restrictions will be indicated at the time of checkout.
Shipping towards Villages extra EU, duties And taxes customs
For shipments to countries outside the European Union, the order may be subject to to duties customs, VAT local, taxes Of import, charges administrative or costs required by customs authorities or the courier.
Such costs I am to load of the customer And they must to be paid second the indicated methods from the courier or from authority competent of the village Of destination.
ENCHANTMENT Not can foresee or check the amount Of possible duties, taxes or charges customs applied from the village Of destination.
For international shipments, the goods are accompanied by the required commercial documentation, indicating the actual value of the products purchased. Not And possible declare values inferior respect to the amount paid or indicate the goods as “gift” or “present”.
Address Of delivery
The customer And responsible from the correctness And completeness of the address shipping inserted to the moment of the order.
AND important indicate correctly:
- name and surname of the recipient
- address complete, included number civic, internal, stairs or apartment if necessary
- ZIP code, city, province and country
- number Of telephone valid
- possible information useful For there delivery
INCANTO is not responsible for delays, failed deliveries or additional costs caused from addresses wrong, incomplete or Not updated provided from the customer.
If after sending the order the customer realizes that he has entered an incorrect address, he must promptly contact Customer Care at support@incanto.it. Address changes cannot be guaranteed if the order has already been prepared or handed over to the courier.
Delivery of the package
To the moment from the delivery, The customer And invited to check carefully the external condition of the package.
If The package appears damaged, open, wet, tampered with or with tape not intact, the customer is invited to:
- accept The package with reserve specific, indicating The reason from the reserve to the courier or
- refuse delivery if the damage is evident and serious
In case of damaged or tampered package, the customer must contact Customer Care within 24 hours of delivery, sending photos of the package, of the packaging And of the articles received.
Failure to sign with reservations may make it more difficult to manage the complaint with the courier. INCANTO will evaluate each report received, compatible with the available documentation and the procedures of the courier. courier.
Missed delivery, recipient absent or package Not withdrawn
The customer undertakes to be available to receive the package and to follow any instructions provided by the courier via tracking, email, SMS or delivery notice.
In case Of missed delivery For causes traceable to the customer, Between which incorrect or incomplete address, recipient absent, invalid telephone number, missed withdraw at point Of stock or rejection from the delivery, The package will be able to be returned to INCANTO.
In these cases, any shipping, storage, return to sender, customs duties, or other costs incurred may be deducted from any refund due to the customer.
If The customer he wishes a new shipping of the order returned to the sender, INCANTO may request payment of the related new shipping costs.
Orders partial or articles Not available
In rare cases, following warehouse checks, one or more ordered items may be unavailable.
In case of total or partial unavailability, the customer will be contacted by Customer Care And will be able to receive The reimbursement of the article Not available or, if possible, a proposal alternative.
ENCHANTMENT Yes reserve there possibility Of send a order in more shipments if it consider necessary For reasons operational or logistics. In such case, The customer will receive the relevant shipping communications.
Delays Not attributable to ENCHANTMENT
INCANTO cannot be held responsible for delays or failures to deliver caused by events beyond its direct control, including, but not limited to: example:
- delays or disservices of the courier
- strikes or transport blockades
- conditions meteorological adverse
- controls or delays customs
- holiday national or premises
- errors or incompleteness in the address provided from the customer
- absence of the recipient
- force majeure or exceptional events
Incorrect or incomplete delivery address
The customer is required to carefully check the delivery address entered when ordering.
INCANTO is not responsible for delays, failed delivery attempts, or additional costs directly caused by incorrect, incomplete, or outdated addresses provided by the customer.
If, after sending the order, the customer realizes that he has indicated an incorrect address, he must promptly contact Customer Care at support@incanto.it.
Address changes cannot be guaranteed if the order has already been prepared, shipped, or handed over to the courier.
Changing your address after shipping
If the courier allows a shipment to be changed or rerouted, INCANTO will do everything reasonably possible to assist the customer. Any additional costs incurred by the courier due to the address change may be charged to the customer, upon prior notification, if the address error is the customer's fault.
Package returned to INCANTO
If the package is returned to the sender due to an incorrect, incomplete, or outdated address provided by the customer, or because delivery was not possible for reasons attributable to the recipient, the customer can choose between:
- a new shipment, with any new transport costs at your expense;
- the refund of the order, made after the return and verification of the goods.
Any additional costs actually incurred for the return or for shipping management caused by the incorrect address may be applied exclusively within the limits permitted by current legislation and after adequate information has been provided to the customer.
Package delivered to the wrong address indicated by the customer
If the shipment is made to the address indicated by the customer when ordering and it is subsequently discovered that this address was incorrect or out of date, INCANTO will, where possible, initiate a verification process with the courier.
In such circumstances, refunds or replacements are not automatic and will be assessed based on the outcome of the verification, the delivery method, and applicable legislation.
INCANTO or courier error
If the correct address was provided by the customer when placing the order, or an address change was formally accepted by the courier, but the shipment is nevertheless delivered to a different address due to an error attributable to INCANTO or the carrier in charge, the customer will not incur any additional costs.
In the event of failure to recover the shipment, INCANTO will, in accordance with applicable law, replace the order at no additional cost or refund the amounts due.
Lost shipment
If the shipment is lost before being properly delivered to the customer or to a person authorized by the customer, INCANTO will open an investigation with the courier and, once the loss has been confirmed, will proceed with the replacement at no additional cost or with the refund as provided for by applicable law.
In any case, the mandatory rights recognized to the consumer by applicable Italian and European legislation remain unaffected.
Customer Care remains available to support the customer in verify of the state from the shipping.
Contacts
For any questions regarding the shipping of your order, you can contact our Customer Care: support@incanto.it
You we invite to indicate Always The number of order For allow us Of assist you more quickly.
